Welcome to Barbican Florist. These Terms & Conditions ("Terms") govern your use of our online flower delivery services in Barbican and the surrounding areas. By placing an order with Barbican Florist, you agree to be bound by these Terms, which together with our Privacy Policy, set out the relationship between you and Barbican Florist with respect to the ordering, purchase, and delivery of flowers and related products. Please read them carefully before purchasing.
These Terms & Conditions apply to all customers accessing and ordering through Barbican Florist’s online store for delivery within Barbican and adjacent areas. If you do not agree to these Terms, please do not continue to use our website or place orders with us.
Orders can be placed through our online platform by selecting your desired flower arrangement or any other offered product, and following the guided checkout process. You must provide accurate and complete personal information, including the delivery address and recipient’s details, in order to process your order efficiently.
Upon submitting an order, you will receive an order confirmation on-screen and/or via your nominated contact method. This confirmation is an acknowledgment that we have received your request, but does not constitute acceptance of your order.
Barbican Florist reserves the right to accept or decline your order for any reason, including but not limited to: unavailability of products, inability to deliver to the specified address, or suspected fraudulent activity. Should we be unable to fulfill your order, we will notify you using your provided contact information and, if payment has been made, issue a full refund.
Due to seasonal variations and supply factors, specific flower varieties or colours may occasionally be unavailable. While we endeavour to match your order as closely as possible to the arrangement pictured and described, Barbican Florist reserves the right to substitute flowers or foliage with those of similar style, quality, and value. Any substitutions will be made with care to maintain the overall aesthetic and sensibility of your chosen arrangement.
Barbican Florist offers flower delivery services across Barbican and nearby locations. At checkout, you must select the desired delivery date and provide accurate address details. Deliveries are subject to availability, and we recommend ordering in advance during peak seasons (e.g., Valentine’s Day, Mother’s Day) to ensure timely delivery.
We make every reasonable effort to deliver orders on your requested date. However, delivery times are not guaranteed, and unforeseen circumstances such as traffic, weather, or events beyond our control may affect delivery schedules. In the event of delayed delivery, we will notify you as soon as possible.
If no one is present at the delivery address, our driver may leave the flowers with a neighbour or in a safe location at their discretion, unless you instruct otherwise at checkout. A delivery note will be left to inform the recipient of the location. If delivery is not possible (e.g., inaccessible address, incorrect details), we will attempt to contact you to arrange redelivery; additional charges may apply.
All prices listed on the Barbican Florist website are in pounds sterling (GBP) and include VAT where applicable. Prices are subject to change at any time without notice, but confirmed orders will be honoured at the price prevailing at the time of purchase.
Payment for orders must be made in full at the time of purchase via the payment methods offered on our website (e.g., credit/debit card, secure online gateways). Orders will not be prepared or dispatched until payment is confirmed as cleared. We take payment security seriously and use reputable third-party payment processors. We do not store your card details.
If you wish to cancel or modify your order, please contact us as soon as possible. Orders can only be cancelled or amended prior to processing and dispatch. Due to the perishable nature of flowers, once an arrangement has been prepared or dispatched for delivery, cancellations or changes are not possible and you may be charged in full.
Where a cancellation request is received prior to preparation, we will issue a full refund to your original payment method. Refunds may take several business days to be reflected depending on your card issuer or bank.
In the rare event that we are unable to fulfil your order, we will contact you to offer alternatives or a full refund.
Due to the highly perishable nature of flowers, we do not generally accept returns. If you are unsatisfied with the flowers delivered, contact us within 24 hours of delivery with photographs and a description of the issue. In cases where flowers arrive damaged, wilted, or not as described, we may offer a replacement, partial refund, or full refund at our discretion, subject to review.
Complaints made after 24 hours of delivery may not be considered due to the perishable nature of the products. Evidence of the condition upon receipt is essential for resolution.
You are responsible for ensuring all information provided during the order process, including recipient details and delivery address, is correct. Failure to do so may impact our ability to deliver, for which we cannot be held liable. It is your responsibility to ensure the recipient is available to receive the delivery, or provide specific instructions for alternate arrangements.
For hospital, office, or similar deliveries, please confirm that flowers may be received at the location and are permitted by the institution. We are not responsible for deliveries refused or held by third parties upon completion of delivery to the stated address.
Barbican Florist will not be liable for any indirect, special, or consequential loss or damage that may arise in connection with your use of our website or services, including but not limited to loss of profits, business, opportunity, or data. Our total liability to you for any direct loss arising under these Terms shall not exceed the total value of your order.
Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or for any matter for which we cannot limit our liability under applicable law.
We are not responsible for failure to deliver or contract obligations that result from events outside our reasonable control, including natural disasters, traffic delays, or acts of third parties.
All content on Barbican Florist’s website (including text, photos, product designs, and logos) is the property of Barbican Florist or its content suppliers and is protected by UK and international intellectual property laws. No content may be copied, reproduced, or used without prior written permission.
We respect your privacy and process personal data in accordance with our Privacy Policy and applicable UK data protection legislation. In making a purchase, you consent to us using your data as necessary to fulfil your order and for communications related to your transaction.
Barbican Florist reserves the right to update or modify these Terms at any time. Changes will be effective when posted on the website. Please review these Terms periodically to ensure your continued understanding and acceptance. Continued use of our services following the posting of changes will indicate your acceptance of those changes.
These Terms & Conditions and any dispute or claim arising from or in connection with them are governed by and construed in accordance with the laws of England and Wales. You and Barbican Florist agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes arising under or related to these Terms.
If any part of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Headings are for reference purposes only and do not limit the scope or interpretation of any clause.
These Terms constitute the entire agreement between you and Barbican Florist with respect to the purchase and delivery of flowers online in Barbican and surrounding areas, superseding any prior agreements or communications.
If you have any questions regarding these Terms & Conditions, your order, or our flower delivery service in Barbican, please use the contact form provided on our website. Our customer service team is available to assist with all queries related to online flower ordering, delivery, or refund procedures.
Thank you for choosing Barbican Florist. We look forward to serving your needs for flower delivery in Barbican and its neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Barbican, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Barbican.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
