At Barbican Florist, we take great pride in being your trusted local florist serving households and businesses in Barbican and the surrounding areas. Our top priority is ensuring that every bouquet and arrangement delivered meets our highest standards for quality, freshness, and beauty. Our Fresh Flowers Guarantee is at the heart of our service – if you’re ever less than delighted, we’re here to help.
Your satisfaction is our priority. In the unlikely event that your flowers arrive damaged or not in their best condition, please notify us as soon as possible after delivery. We appreciate it if you can provide a brief description of the issue and, if possible, a photo of the damaged flowers or packaging. This helps us resolve your concern quickly and improve our delivery process for the future.
We guarantee the freshness of our flowers for at least five days from the day of delivery, provided they are cared for according to our instructions. If your flowers do not meet this standard within the first five days, please get in touch so we can make it right.
If you experience any quality issues with your order, we offer two main resolution options:
Our team will discuss your preference and ensure a prompt resolution, as your satisfaction is very important to us.
We always aim to deliver beautiful, fresh flowers – but if you feel that your experience has not met your expectations, we welcome your feedback. Here’s how you can raise a complaint:
Your input is valuable as it helps us maintain and improve our high standards.
As a dedicated Barbican florist, we are committed to serving our local community with exceptional flowers and personal service. Whether you’re a household or a business, you can rely on our Fresh Flowers Guarantee, careful handling, and prompt attention to any concerns. Thank you for choosing Barbican Florist – your satisfaction is our blooming success.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
